Where to find the heat output to particular models?

The heat output for a specific models can be found on the technical cards. The technical cards are available for a download in the Files Library

Where to find manuals and technical cards?

To download manual and technical
cards please visit our Files Library

Where to find 3d or CAD files?

To download files please visit
our Files Library

Where to find a local dealer?

Please visit our Dealers Map

How to order spare parts ?

The most popular spare parts can
be found in our Online Store
. However, if you need a part that you can’t find there, contact
our Service

Where to report issues with the product?

To report a technical issue,
please fill out online Service
Form Our technical
serviceteam will contact you shortly to diagnose and fix the issue.

Cleaning recommendations

Use clean damp cloth with a
solution of water and light detergent.

Can I put any decorative elements like ceramic logs around the fire?

Yes, you can use decorations
such as logos, but not in all models. Whether such accessories can be used
for a given product is specified in its user manual. It is only allowed to
use accessories indicated by the manufacturer and tested by us. Others may damage
the device

Why can’t I use ceramic logs in all fireplaces ?

Our logs are too large for some
models and could cause a malfunction of the device

Is the fireplace under warranty?

The manufacturer gives 2 years
warranty from the date of purchase.

Are the glass panels getting hot?

Yes, the glass screens may get
hot (up to 100 degrees Celsius).

Can I use planika fireplaces around children?

Parts such as glass panels may
become very hot and it is advisable to keep it away from children.

Where are Planika fireplaces manufactured?

Planika fireplaces are
manufactured in Poland, EU

Can’t open the fuel cap.

Remove the ring under the cap.

Can I connect the fireplace to the UPS battery?

There is no technical
contraindications to use UPS baterry. Although, the output must be 230 V and
the battery must operate on a Pure sinus wave. The capacity of the UPS
battery will determine how long it can power the device in the event of a
power failure.

Where to order the Bioethanol fuel?

Approved bioethanol fuel is
distributed by Planika: Online Store
, Amazon, Dealers Map

What are the by-products produced during bioethanol burning process?

In Planika’s BEV (Burning
Ethanol Vapors) fireplaces, the bioethanol burning process is carefully
designed to maximize efficiency and minimize harmful emissions. The BEV
technology specifically burns ethanol vapors rather than liquid ethanol,
leading to a more complete combustion process. The by-products are Carbon
Dioxide (CO₂) and Water Vapor
(H₂O). This CO₂ emission is comparable to what humans exhale and is minimal
in well-ventilated rooms.

Is the chimney or flue required for the BEV fireplaces?

There is no chimney or flue
required for the BEV (Burning Ethanol Vapour) technology fireplaces. Thanks
to the BEV technology products are producing minimal carbon dioxide and water
vapor without smoke or harmful fumes.

Are the BEV products safe to use?

Planika’s BEV technology is
designed to provide a safe, clean, and environmentally friendly fire
experience by burning
ethanol vapors rather than liquid ethanol directly.Here are some aspects of
their safety features:1. No Direct Contact with Flame: Planika’s BEV
technology creates flames from burning ethanol vapors, which eliminates the
risk of spillage and uncontrolled burning of liquid ethanol, making it safer
than traditional ethanol fireplaces.2. Automated Control Systems: These
fireplaces often include electronic control systems, which manage the
ignition, flame height, and shutdown process. This automation minimizes user
interaction with the flame and enhances safety.3. Sensors and Safety
Features:CO₂ and Temperature Sensors: Many Planika fireplaces are equipped
with sensors that monitor the carbon dioxide level and temperature. If the
CO₂ level exceeds a safe limit or if there’s an unusual temperature spike,
the system shuts down automatically.Tilt and levelling sensor- a safety
features designed to shut off the fireplace if it is tilted beyond a safe
angle. This prevents accidental fuel spills or fires if the unit is knocked
over or destabilized.Spill-Proof Design: BEV fireplaces are typically
designed to prevent ethanol leaks, reducing the risk of accidental fires
dueto fuel spills.

Does a BEV fireplace produce heat?

Yes, the BEV fireplaces
generating a real fire that produce heat.

Are the BEV products Eco-friendly?

Thanks to the complete
combustion process, fireplaces with BEV (beurning Ethanol Vapours) technology
do not release
any harmful substances into the environment.

Is it possible to replace the remote control?

Yes, the remote control can be
ordered through the service help form (
https://planikafires.com/service-help/ ). After the
new remote is received, the service team must be contacted again by filling
the form, they must remotely pair the remote with the fireplace.

Why there must be a 1/H air exchange?

This is a standard construction
requirement for any habitable space. As the length of the fireplace
increases, so does the amount of re-circulated air, which means a larger air
volume is needed. This ensures that the recirculated air does not lower the overall
air quality in the room within an hour. This is the minimum air exchange
requirement. Increasing the air
exchange rate will further enhance air quality by reducing the
concentration of recirculated air.

How to refuell the BEV fireplace?

The BEV fireplaces are being
refuelled with the automatic fuel pump. The dedicated pump – when connected –
automatically fills up the tank with a bioethanol fuel. Once the tank is
completely filled, the sensor alerts the microprocessor to stop the process.

Where the fuel container is located?

It is located in the storage
compartment below the firebox.

How to replace the empty fuel container?

Unscrew the cap with the pumping
hose and remove the empty container from the holder. Insert a full fuel
container, ensuring the cap is removed beforehand, and carefully place it
into the holder. Once the new container is in position, screw the cap with the
pumping hose back on securely to ensure a proper seal, and check for any
leaks before operating the system.

Fuel tank location in BEV products

The fuel tank for the BEV
fireplaces is located in the product cassette.

What gas regulator should I use?

All the gas models are shipped
with the reducers required in the destination country. The list of the
reducers is availble inthe manual.

Can I use gas patio heater in winter?

Patio heater is the perfect
device to slightly warm you up a little in the winter while spending time on
your terrace. Please mind sometimes, at severe weather conditions the gas in
the cylinder condenses and you may experience problems with starting up the
fire.

Can I leave a gas patio heater outside while not in use?

No objections! Gas heater
withstands harsh weather conditions and for extra protection we provide
dedicated fabric cover. Patio heater is easy to move to your storage thanks
to the castors, which allows you to store it for a longer period of time.

Is a gas cylinder included?

No, gas heater is delivered
without a gas cylinder.

Can I use gas patio heater in the rain?

We ensured your patio heater
will be safe in the rain. Its surface is resistant to humidity with its
double galvanized and powder coating. Use protective cover for longer
exposure to rain.

Can I use gas heater indoors?

Gas heaters are adjusted to be
used only outside or in amply ventilated areas only. The ventilated area must
have a
minimum of 25% of the surface open

What must be the minimum distance between gas heater and roof on a covered terrace?

Gas patio heater can be placed
anywhere you want! It is however important to keep a safe distance from
flammable materials – at least 0,3m around the patio heater and 1m above it.

Can I use gas heater without glass shields?

No, glass shields are intended
to stabilize the fire and protect it from any air blows and it is not
advisable to use Faro without them.

Does gas patio heater have a remote control?

Gas heater isn’t controlled
remotely but the intuitive piezo ignition makes it easy to turn the gas
heater on and off.

What would happen if the gas heater tilt or collapse?

Planika’s outdoor gas heaters
are equipped with the anti-tilt valve which shuts the device down in case the
fireplace is tilted or collapsed.

Can I use gas heater outside of the restaurant?

Gas heater is perfect for the
HoReCa industry. Fire exposed from four sides without any visual restrictions
will be an eye-catching feature. It will draw the eyes of potential guests
who will stay in your outdoor dining space for longer. Easy control from the
panel will be a friendly feature for your staff who at any time will be able
to start the fire spectacle. With castors it is easy to move whenever needed.

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