Transport Damage Policy

1. Delivery Planika → Dealer
1.1. The Dealer is required to inspect the shipment upon delivery, in the presence of the courier.
1.2. In case of visible damage, the Dealer must refuse the delivery or have a damage report issued.
1.3. Visible damage must be reported immediately together with the damage report.
1.4. Hidden damage must be reported within 7 calendar days, in accordance with the CMR Convention.
1.5. No damage report = no possibility of recognizing a transport damage claim.
1.6. After the delivery is accepted, responsibility for the product transfers to the Dealer.

2. Delivery Dealer → End Customer
2.1. The Dealer bears full responsibility for shipping goods to the end customer.
2.2. Planika does not accept any claims for damage incurred during transport from Dealer → End Customer.
2.3. The Dealer is required to inform the end customer that the shipment must be checked in the presence of the courier and that a damage report must be issued if necessary.

3. Reporting Damage to Planika
3.1. A damage report must include: the official damage protocol, photos, a description, and the waybill.
3.2. Reporting deadlines:
• visible damage — immediately;
• hidden damage — 7 days;
• missing parts — 14 days.
3.3. Planika does not accept returns of goods that were previously accepted upon delivery.

4. Planika’s Support After Goods Are Handed Over to the Dealer
4.1. After signed acceptance, Planika bears no responsibility for further transport.
4.2. Planika may support the process through paid services:
• spare parts,
• repairs,
• technical expertise.