Privacy Policy — FLA3 Net Zero App

Effective date: 28 October 2026
Last updated: October 2026

This Privacy Policy explains how PLANIKA Sp. z o.o. (“Planika”, “we”, “us”) collects, uses, discloses and safeguards personal data when you use the FLA3 Net Zero mobile application (the “App”) published on the Google Play Store.

Please read this Privacy Policy carefully. By using the App, you acknowledge that your personal data will be processed as described below.

1. Who We Are (Data Controller)

The controller of your personal data within the meaning of Article 4(7) of Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”) is:

PLANIKA Spółka z ograniczoną odpowiedzialnością
ul. Bydgoskich Przemysłowców 10, 85-862 Bydgoszcz, Poland
NIP: 5542520460 · REGON: 093115222 · KRS: 0000151091
Entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Bydgoszcz, 13th Commercial Division; share capital: PLN 50,000
E-mail: [email protected]

2. Scope of This Policy

This Privacy Policy applies only to the App and to the data it processes, including its communication with our servers and with your Planika fireplace.

It does not apply to:

• Planika websites and online stores, which are covered by a separate privacy policy;
• the Google Play Store, which is operated by Google under its own terms and privacy policy;
• third-party websites or services linked from the App.

3. Information We Collect

We collect only the minimum information necessary to provide, maintain and improve the App’s functions.

A. Contact and Subscription Data

• User name: optional, used to identify you in correspondence.
• E-mail address: used to send you updates if you subscribe, and to reply to your contact or service requests.
• Message content: the text you enter in the contact or service form (e.g. a description of the problem).

B. Fireplace Data

• Information about your fireplace: model/type, serial number, operating mode and error codes.
• This data is exchanged locally between the App and your fireplace to control it. It is sent to Planika only when you submit a service form, so that our service team can diagnose the problem.

C. What We Do Not Collect

• The App does not contain analytics, tracking or advertising SDKs and does not use cookies or similar identifiers.
• We do not use your data for profiling or for automated decision-making within the meaning of Article 22 GDPR.

4. Device Permissions and Why They Are Needed

Some permissions are granted automatically when you install the App; others are requested only when a function that needs them is used. You can withdraw requested permissions at any time in your device settings; some App functions may then stop working.

• Local network / nearby Wi-Fi devices: to find and communicate with your fireplace in the same Wi-Fi network.
• Internet: only to send forms you submit (e.g. “Contact us”, “Service form”) and subscription requests.

5. How We Transmit and Protect Your Data

• Encryption in transit: all data sent between the App and our infrastructure (REST API) is transmitted using HTTPS with TLS encryption, which protects it against interception or eavesdropping.
• Server: your data is sent directly to a secured server operated for Planika, where it is stored and processed.
• Organisational and technical measures: access to personal data is limited to authorised persons, and we apply appropriate technical and organisational measures in accordance with Article 32 GDPR.
• Data on your device: data the App keeps on your phone is stored in the App’s private storage, protected by the operating system.

6. Purposes, Legal Bases and Retention

Purpose	Data	Legal basis	Retention
Sending updates to subscribed users	User name, e-mail address	Your consent (Art. 6(1)(a) GDPR)	Until you withdraw consent or unsubscribe
Handling contact and service requests	User name, e-mail address, message content, fireplace data	Steps taken at your request and performance of a contract, including warranty (Art. 6(1)(b) GDPR)	For the time needed to handle the request, then until the limitation period for related claims expires
Establishing, exercising or defending legal claims	Data listed above, as needed	Our legitimate interest (Art. 6(1)(f) GDPR)	Until the limitation period for claims expires
Complying with legal obligations (e.g. warranty, accounting)	Data required by law	Legal obligation (Art. 6(1)(c) GDPR)	For the period required by law

Providing your data is voluntary, but without an e-mail address we cannot reply to your request or send you updates.

We do not sell, rent, trade or share your personal data with third-party advertising networks or marketing companies.

7. Recipients of Data

Your personal data may be made available only to:

• IT service providers (hosting, server maintenance, e-mail delivery) acting on our behalf as processors under Article 28 GDPR, on the basis of data processing agreements and only to the extent necessary;
• professional advisers or public authorities, where required by law.

Google (as operator of the Google Play Store) may collect data related to downloads, usage and crashes of the App under its own terms and privacy policy, as an independent controller. Planika receives only aggregated or de-identified statistics from Google Play.

8. Transfers Outside the European Economic Area

Your data is stored and processed within the European Economic Area. We do not transfer it outside the EEA.

If a transfer outside the EEA becomes necessary, it will take place only on the basis of a European Commission adequacy decision or Standard Contractual Clauses approved by the European Commission, in accordance with Chapter V GDPR.

9. Google Play Data Safety Declaration

In accordance with the Google Play Data Safety requirements, we declare the following:

• Data collection: when you submit a form or subscribe, the App collects personal info (user name, e-mail address), messages (form content) and fireplace information (model, serial number, operating mode, error codes), and transfers them to a secured server operated for Planika. Providing this data is optional. Fireplace control data exchanged over your local network is not sent to Planika.
• Data sharing: the App does not share user data with third parties for advertising or marketing purposes.
• Encryption in transit: all data collected by the App is encrypted in transit (HTTPS/TLS).
• Data deletion: users can request permanent deletion of their personal data (see Section 11).

10. Your Rights Under the GDPR

You have the right to:

• access your personal data and obtain a copy of it;
• rectification of inaccurate or incomplete data;
• erasure of your data (“right to be forgotten”);
• restriction of processing;
• data portability — to receive the data you provided in a structured, commonly used, machine-readable format;
• object to processing based on our legitimate interest (Art. 6(1)(f) GDPR);
• withdraw consent at any time, where processing is based on consent — without affecting the lawfulness of processing before withdrawal.

To exercise your rights, contact us at [email protected]. We will respond without undue delay and in any event within one month of receiving your request. We may ask you to confirm your identity, e.g. by writing from the e-mail address you provided in the App.

You also have the right to lodge a complaint with the supervisory authority: President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland. If you live in another EEA country, you may also lodge a complaint with your local data protection authority.

11. Data Deletion

You can request permanent deletion of your personal data at any time.

To submit a deletion request:

1. Send an e-mail to [email protected]
2. Use the subject line: Data Deletion Request
3. Provide the e-mail address you used in the App.

After verifying your request, we will permanently delete your personal data from our active databases and servers within 30 days, unless longer retention is required by law (e.g. support correspondence relating to warranty claims — see Section 6).

Data stored on your device and fireplace: data kept locally by the App is removed when you uninstall the App or clear its data (Android: Settings → Apps → FLA3 Net Zero → Storage → Clear data). Data stored in the fireplace can be removed by a factory reset, as described in the fireplace’s user manual.

12. Children

The App is intended for adults who operate a Planika fireplace. We do not knowingly collect data from children under 16 (or the lower age set by national law in your country, but not below 13). If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Additional Information for Residents of California and Other U.S. States

We do not sell personal information and do not share it for cross-context behavioural advertising. The categories of personal information we collect, the purposes of their use and your rights to access and deletion are described in Sections 3, 6, 10 and 11. Requests can be submitted to [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when the App’s functions change. We will publish the updated version at this address and update the “Last updated” date at the top of this document. Significant changes may also be announced in the App or in the Google Play release notes. We encourage you to review this Privacy Policy periodically.

15. Contact

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

PLANIKA Sp. z o.o.
ul. Bydgoskich Przemysłowców 10, 85-862 Bydgoszcz, Poland
E-mail: [email protected]